Post-Sales Support - Support - Zhuhai Kortrong Energy Storage Technology Co.,Ltd

BESS Field Service Request

Please fill in the following details accurately to assist our field engineers in rapid dispatch and on-site resolution.

1. CUSTOMER & SITE DETAILS

Company / Account Name*

Service Location / Site Address*(Precise site, e.g., Facility Name, Container ID, Plot #, Block Zone)

On-Site Contact Person*

Phone Number*

Contact Email*

2. EQUIPMENT DETAILS

Equipment Nameplate Attachment*(Clear photo showing PCS, Battery Racks, BMS, Transformer rating tags)

JPG / PNG / PDF, max 10MB (up to 3)

Model Number

Serial Number (S/N)

3. FAULT & DIAGNOSTIC INFORMATION

Fault & Alarm Description*(Detail symptoms, active DTC/alarm codes, frequency, operational mode prior to trip)

Primary Fault Attachment*(HMI Alarm screen / Damaged area)

JPG / PNG / PDF, max 10MB

Supplementary Photo(Wiring, HVAC, Liquid Cooling, Ambient)

JPG / PNG / PDF, max 10MB

4. OPERATIONAL IMPACT & SITE SAFETY

Additional Notes / Safety Context